Freddie Mac Resolve Reporting for Repayment Plans and Forbearance in 2026

Freddie Mac's updated guidelines for Resolve reporting of repayment plans and forbearance agreements are set to take effect on October 1, 2026. This change, reflected in the Freddie Mac Seller/Servicer Guide (via Bulletins 2026-2 and 2026-8), introduces new requirements for servicers to report these agreements accurately and timely. Understanding these updates is crucial for mortgage brokers and servicers to ensure compliance and avoid potential pitfalls.

What are the new Resolve reporting requirements for repayment plans?

The updated guidelines mandate that servicers report repayment plans through Resolve by the last day of the month in which the plan begins. According to the Freddie Mac Single-Family Seller/Servicer Guide Chapter 9203, a repayment plan is an agreement allowing a borrower to reinstate their mortgage by making regular payments plus an additional amount to cover delinquencies. The plan must be documented in writing, specifying the total amount to be repaid, the duration, and the payment schedule.

Servicers must ensure that the repayment plan leads to full reinstatement or payoff at its conclusion. If a borrower fails to adhere to the repayment plan, the servicer is required to submit a cancellation request in Resolve. This process helps maintain transparency and ensures that Freddie Mac is informed of the borrower's status.

How should servicers report forbearance plans in Resolve?

Forbearance plans, as defined in Chapter 9203 of the Freddie Mac Guide, are agreements that allow borrowers temporary relief from making full mortgage payments. These plans must also be reported in Resolve by the end of the month in which they commence. The guidelines emphasize that servicers should continue to report a "full-file" status to the major credit repositories, in line with the Fair Credit Reporting Act.

The guidelines also specify that servicers must have written policies for determining borrower hardship and deciding on reduced payments. Consistent application of these policies is crucial for compliance. Additionally, servicers must document their decision-making process, including any discretion or business judgment applied.

What operational changes should brokers implement by October 2026?

With the October 2026 deadline approaching, brokers and servicers should take proactive steps to align their operations with the new requirements. Here are practical actions to consider:

1. Review and Update Policies: Ensure that your current policies for managing repayment and forbearance plans are updated to reflect the new guidelines. This includes documenting the decision-making process and ensuring consistent application.

2. Train Staff: Conduct training sessions for your team to familiarize them with the updated Resolve reporting requirements. This will help prevent errors and ensure that all staff members are aware of the changes.

3. Utilize Resolve Online Help: Use the resources available in Resolve Online Help to understand the detailed criteria for reporting repayment and forbearance plans. This tool can provide valuable guidance for compliance.

4. Monitor Compliance: Implement a system to track compliance with the new reporting requirements. Regular audits can help identify any discrepancies and ensure that all plans are reported accurately and on time.

5. Communicate with Borrowers: Maintain open lines of communication with borrowers to ensure they understand the terms of their repayment or forbearance plans. Clear communication can help prevent misunderstandings and ensure that borrowers adhere to the agreed-upon terms.

What are the consequences of non-compliance with Resolve reporting?

Failure to comply with the new Resolve reporting requirements can lead to several issues. Non-compliance may result in inaccurate reporting to credit repositories, which can affect borrowers' credit scores and lead to disputes. Additionally, servicers may face penalties or sanctions from Freddie Mac for failing to adhere to the guidelines.

To mitigate these risks, it is essential for servicers to establish reliable processes for monitoring and reporting repayment and forbearance plans. By staying informed and proactive, brokers can help ensure compliance and maintain positive relationships with both borrowers and Freddie Mac.

For more operational guidance, see the Mortgage Broker Operations hub.

This article is for informational purposes only and is not professional advice. Always verify against current guidelines before making decisions.